Privacy & Security

Our Privacy Policy

Your privacy is important to us and we make it our priority to protect it.  Below is a copy of Citizens Savings Bank Privacy Policy.


Brella is a fraud transaction alerting, balance monitoring and location mobile app.
You can also use the app to block and unblock your card with our transaction control feature!

Annual Credit Report

The law requires the major nationwide credit reporting companies
– Equifax, Experion, and TransUnion – to give you a free copy of your credit report annually when you request it.
Visit or call 1-877-322-8228.  You will need your name, address, social security number, and date of birth to verify your identity.

Lost/ Stolen Debit Cards/ Falcon

For lost or stolen Debit Cards outside normal bank business hours, contact Shazam directly at 1-800-383-8000.

Falcon is a system that monitors debit card transactions for potential fraud based on your personal spending habits/ trends.

Identity Theft

If you believe you have been a victim of Identity theft,  you may need to know what to do and what information you need.

The Federal Trade Commission offers a website to assist you in reporting identity theft.

Consumer Protection Topics

The Federal Deposit Insurance Corporation offers valuable information for consumers to make decisions about their money and protect themselves against fraud.

Below is a link to the FDIC to keep you up to date on current topics.